Privacy Policy / Terms & Conditions

At Cleveryes House Cleaning, we are committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information.

1. Information We CollectWe may collect personal information that you voluntarily provide to us when you:

• Request a quote or book a residential or commercial cleaning service.
• Contact us via web forms, email, or phone.
• Sign up for service updates or alerts.

This information may include your name, email address, phone number, property address, and specific details regarding your cleaning needs.

2. How We Use Your InformationWe use the collected information to:

• Schedule, confirm, and perform our professional cleaning services.
• Send appointment confirmations, service updates, and invoices.
• Respond to your inquiries and provide customer support.
• Comply with legal and tax obligations.

3. Text Messaging (SMS) CommunicationsBy providing your phone number, you consent to receive text messages regarding the scheduling and status of your services. Your contact information and phone numbers will never be shared, sold, or rented to third parties for marketing or promotional purposes.

4. Data SecurityWe implement standard commercial security measures to protect your personal information from unauthorized access, loss, or alteration. However, no method of transmission over the internet is 100% secure.

5. Your RightsYou have the right to review, correct, or request the deletion of your personal information. You can opt out of future text communications at any time by replying "STOP" to our messages or contacting us directly.

6. Contact UsIf you have any questions about this privacy policy, please contact us through the contact section of our website. 

Welcome to Cleveryes House Cleaning. By contracting our residential or commercial cleaning services, you agree to comply with and be bound by the following terms and conditions:

1. Cancellation and Lockout Policy (Lost Time Fee)

• Cancellation Notice: We require a minimum of 24 to 48 hours' notice to cancel or reschedule any scheduled cleaning appointment.
• Lockouts or Lack of Access: If our team arrives at your property and is unable to gain entry (due to missing keys, incorrect access codes, or being turned away at the door), you will be charged 100% of the total price of the scheduled service.
• Reasoning: This fee is mandatory and non-refundable. It is directly used to compensate our employees' lost time, cover fuel costs, offset operational expenses, and account for the dedicated time slot that was reserved exclusively for you, preventing us from serving another client.

2. Work Area Preparation

• To allow our staff to perform an efficient and thorough cleaning, clients are kindly requested to pick up personal valuables, toys, clothes, or excessive clutter before our arrival.

3. Payment of Services

• All payments are due upon completion of the service or as previously agreed in your estimate. We reserve the right to suspend future services if there are any outstanding invoices.

4. Modifications to Terms

• Cleveryes House Cleaning reserves the right to update these terms at any time to reflect changes in our operational or legal policies.